There is one thing Ostendo is not short on and that is operations functionality. We rarely receive complaints about functionality and if we do, we consider it, apply the 80 / 20 rule and build it into a pending update. Updates are released every 3 - 4 months. See for yourself in the Update History. This link also shows you new features our development team are currently designing, programming and testing for planned release in future updates.
We have grouped Ostendo’s Features into these major categories for your convenience...
- Inventory & Purchasing
- MRP & Inventory Replenishment
- CRM, Call Centre & Quoting
- Sales & Service
- Point of Sale (POS)
- Job Costing & Projects
- Labour, Timesheets & Job Tracking
- Manufacturing, Engineering & Assembly
- Configured Custom Products & Services
- Features & Options
- Quality Control
- Reporting & Technical Utilities
- Financial Software Integration
To view Screenshots of the Ostendo software click here
Inventory & Purchasing
- Multiple Warehouses and Locations
- Multiple Units of Measure
- Serial Number, Batch and Warranty Tracking
- Grade, Colour, Size, Revision, Expiry Date
- Barcodes, Barcode Labels and Inventory Labels
- Stock Takes and Location Transfers
- Allows for Negative Stock
- Complementary Add-On Sales
- Sales and Purchase Order Matrices with 2 or 3 Dimensions per Style eg Apparel
- Pricing Levels, Quantity Breaks and Discounts
- Alternate Item with Cross Reference Supplier Code and Manufacturer’s Code
- Inventory Forecasting and Replenishment
- Purchase Budgets
- Purchase directly for Jobs, Assemblies, Sales Orders or Stock
- Use unlimited Supplier Catalogues and Price Lists
- Web Based Supplier Management Console
- Equipment Hire and Rentals
- Landed Costing for Imports
- Multi Currency and Multi Tax Rates
- 50 character item codes and 100 character product descriptions
- 66,0000 character stock item notes field
- Image and document attachments
MRP & Inventory Replenishment
- Single Level Replenishment option with Item Code/Category selection
- Full Multi-level MRP
- Include/Exclude Forecasting
- Include/Exclude selected Warehouses
- User-defined Replenishment Horizon
- Supply Order Expediting
- Suggested Order generation showing detailed evaluation
- Amend Suggested Orders
- Combine with Source-On-Demand requirements
- Convert to Assembly or Purchase Orders
- Inventory Re-Stock facilities
CRM, Call Centre & Quoting
- Operations Centre Show and Tell Screen for Customer’s/Supplier’s activities
- Call Centre Ticketing with Business Process and Escalation Procedures to meet SLAs
- Web Based Form for Call Ticket Creation and Tracking
- Phone System Integration for Call Centre Calls
- Tracks Quotes, Jobs, Orders, Invoices Payments and Deposits
- Activity Log for Emails, Calls, Meetings
- Integrated Call Centre Management for Date and Time Stamped Calls
- Complete Call and Quote History
- Expiry Date for Quotes
- Convert Quotes to Sales Orders or Change to Lost Status with a Reason
- Opportunity and Pipeline Management
- Marketing and Promotional Campaigns
- Business Knowledge Base with FAQs
Sales & Service
- DRP Distribution Requirements Planning System
- Sales Orders with complete Picking, Packing and Shipping Process
- Consolidate Invoices for Jobs, Sales Deliveries and Recurring Invoices
- Customer Statements by Company Site, Branch or Head Office
- Sales Kitsets, Configured Items, Alternate Items and Add-on Sales
- Sales Order Matrix with 2 or 3 Dimensions per Style eg Apparel
- Extensive Order Pricing Matrix and Discount Matrix
- Speed Order Entry Screens defined by User
- Sales Order Touch Screens and Remote Tablet Users
- Web Based Order Entry and Management Console for Customers and Sales Reps
- Creates Customer Service Asset after Selling Product or Service
- Original and Extended Warranty Tracking
- Service Level Agreements
- Service Reminder Letters or Emails
- Automatically Schedules Preventive Maintenance and Creates Service Jobs
- Email Services including Spreadsheets for Remote Data Collection
- Mobile Meter Readings
- Complete Sales and Service History
- Sales Budget
- Telesales
- Rentals and Hire
- Multi Currency and Multi Tax Rates
Point of Sale (POS)
- POS Orders, Quotes and Invoices
- POS Touch Screens
- Multi Terminal
- Multi Branch
- Location Transfer
- Counter Sales
- Workshop Orders
- Lay-bys
- Back Office
- Cash Drops, Office Drops and Expenses
- POS End of Day Cash Up
- SKU Barcodes
- Scanning Mode enabled
- Supplier Catalogues
Job Costing & Projects
- Simple to Complex Job Estimating
- Real Time Work In Progress at all Levels with Job Budgets up to 36 Months
- Job Order Touch Screens and Remote Tablet Users
- After Job Costing and Actual Job Profit Reporting
- Use Planned Costs based on Progress Claim Percentage to Project Job Profitability
- Budgeted, Actual and Projected Costs
- Progress Claims and Retentions Tracking
- Consolidated Invoicing by Project
- Use Standard, Average, Actual, Last, Buy Price or Calculated Costing Methods
Labour, Timesheets & Job Tracking
- Timesheets, Job Sheets and Job Lists
- Job Order Touch Screens, Mobile Timesheets and Remote Tablet Users
- Email Services including Spreadsheets for Remote Data Collection
- Graphical Web Dashboards for Employees and Web Based Online Inquiry Screens
- Planned, Actual and Projected Labour Time remaining by Task, Job or Project
- Varying Employee Direct Costs can be linked to One Labour Code
- Varying Customer Labour Charge Out Rates
- Graphical Resource Job Scheduling Calendar and Graphical Plant Views
- Constraint/Bottleneck Resource Scheduling for Assemblies and Jobs
- Business Work Time Profile
- Labour Capacity Views
- Data Collection (Custom Data Screens)
Manufacturing, Engineering & Assembly
- Choose the level of Simplicity or Complexity
- Assembly Order Touch Screens for Shop Floor Data Collection
- Make to Order and Make to Stock
- Assembly Orders with or without Details
- Bills of Material and Recipes unlimited Levels Deep
- Includes Setup, Scrap Percentage, Resources
- Where Used Enquiry for Bills of Material
- Mass Replacement/Substitution Utility
- Co-Products and By-Products
- Phantom Assemblies
- Cost Roll Ups
- Routings
- Work in Progress
- Quality Assurance
- Health and Safety
Configured Custom Products & Services
- Configured Products and Services
- Question and Answer Interface to Design Cost and Price Customised Items
- Creates and Stores Unique Design, Cost and Price at Quote and Sales Order Entry
- Define your Rules and Pricing Structure
- Uses Scripting for Dimensional Rules based Configurations
- Features and Options
- Converts to a Regular Service Asset
Features & Options
- Features and Options is a new style of Custom Products.
- The 3 styles of configured Custom Products are ‘Rules’, ‘Manual’ or ‘Features & Options’.
- In essence Features & Options sits in between the ‘Rules’ style and the ‘Manual’ style of configured products.
- To understand the differences between these 3 different styles please select More Information below:
Quality Control
- Quality Assurance is an integral part of all business processes
- Quality Control Procedures begin with Raw Materials, Work in Progress (WIP) and extend right through to Finished Goods and after sale services.
- Visibility of items awaiting inspection is maintained at all times. Item Progression can only be achieved when the inspection details have been fully satisfied.
- A complete history of inspection and re-inspection results is maintained for later evaluation.
- Specific QC inspection funtionality will be released later this year in a quarterly Ostendo update.
Reporting & Technical Utilities
- Graphical Process Workflows
- Graphical Web Dashboards
- Web Services, Email Services, Mobile Access and Tablet Remote Users
- Customised Data Entry Screens with Remote Synchronisation
- EDI and eCommerce
- Alerts, Reminders and Daily KPIs and Key Business Statistics
- Inquiry Screens, Statistics, Analysis, Pivot and Chart Views for all History
- Report Writer and Advanced Scripting Engine
- Ostendo Script Scheduler and Queue Services
- Modifiable Windows Graphical User Interface
- Drag and Drop Items in Frequently Used Screens
- Document and Image Management
- Spreadsheet with SQL Query Tool
- Data Import and Export
- Microsoft Windows Operating System
- Client Server, Terminal Services and Workgroup Networks
- Cloud Server for Hosted Services
- SQL Relational Database - Firebird
- Ostendo Database Utility (Backup, Restore and Validation)
- Extensive HELP Menu and System Short Cut Keys
- User Defined Security and User Groups
- Multi User (1 to 100+) and Multi Company Ready
- Multi Currency for Sales, Purchasing and Landed Costing
- Third Party Software Integration
