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Wholesalers and DistributorsDistributors, Importers and Retailers can’t go wrong with Ostendo’s indepth inventory capabilities. You name it, Ostendo has got it from sales to purchasing to imported landed costs to distribution to point of sale. Ostendo tracks everything in your business including mobile stock in vans and trucks. Coffee Machines
Coffee MachinesTiger Coffee has bean Growing with Ostendo Software Case Study:- Cutcher & Neale BSSS Team
A successful business can often outgrow its accounting software. But rather than move to a full blown ERP system, Cutcher & Neale’s Business Software and Systems Solutions division (BSSS) has an excellent solution that is both cost-effective and user-friendly – Ostendo Operations Software. Ostendo provides our clients with the full operational functionality required to drive a growing business while still using the familiar environment of QuickBooks or MYOB to manage their accounts payable, banking, payroll and financial statement functions. The integration of the two platforms is seamless and the training required is minimal. Here’s how we helped one of our fast-growing clients, Tiger Coffee. Based in Alexandria in Sydney, Tiger Coffee is the market leader in Australia for the supply and service of fully automatic coffee machines. Prior to implementing Ostendo, we were using MYOB Premier as our Operational, Accounting and Payroll system and manually tracking service jobs through a paper-based job sheet process. With the business growing at more than 30% pa, year on year, we recognised the need for the business to have greater Inventory Control, Warranty Tracking with an integrated CRM system to manage a growing client base. After analysing a range of ERP products we decided that Ostendo was the right solution for us. It’s cost effective, all the modules were included in the license cost and there was built in flexibility within the product, reducing the need for extensive customisation. Tiger Coffee has a strong commitment to brand development and client service. Along with the quality and reliability of our coffee machines, these are major factors in clients choosing our products. Ostendo has assisted our servicing division by automating our equipment servicing plans, ensuring unprecedented product reliability and high levels of aftermarket service. A significant part of our business is on-site servicing and maintenance of our coffee machines. As a result our service vehicles carry inventory which needs to be tracked. Since implementing Ostendo we can now manage and report on inventory levels in our main warehouse and service vans thereby ensuring we have the necessary spare parts in stock at all times. We chose to partner with Michael Graham and the Cutcher & Neale BSSS team for the implementation of Ostendo. Not only did we develop an instant rapport, but their knowledge and experience inspired confidence. The implementation and training was structured yet flexible and the post implementation support has been of the highest standard. We’re delighted with the results of the partnership. Graham Chan, Financial Controller of Tiger Coffee
To find out more please contact our Ostendo Consulting Partner...Cutcher & Neale - North Sydney Office Suite 1, Level 2, Berry Square, 77 Berry Street
Phone: 1800 988 522
Email: Jeremy.Wilcox@cutcher.com.au Website: www.cutcher.com.au Contact: Michael Graham and Jeremy Wilcox Computer HardwareHigh Class for Ostendo - now you can't get more classy than that! Case Study:- 2 Peas Pty Ltd
Founded in 1998, High Class Communications Pty Ltd is an independent IT hardware wholesale distributor providing quality products backed up with dedicated sales and technical personnel, providing fantastic service at both the pre-sales and post sales stages. We are experts in server racks and cabinets with a comprehensive range of data products. Our products meet or exceed Australian standards. Technical support is an important element of the company’s customer service, ensuring rapid resolution of the hardware issues which may arise from time to time. The company also carries out extensive testing and evaluation of new products prior to their selection and introduction to the range. High Class Communications offers an efficient service and a product portfolio which is reinforced by the company’s reputation for the selection of quality assured, competitively-priced, high-performance products. “We spent significant time looking for good Inventory/Invoicing software that will allow us to integrate with our accounting package as well as our on-line shopping cart. After long investigation and speaking to a number of Accountants and IT Consultants we were introduced to Ostendo. Based on an SQL database, Ostendo does all we require in relation to sales, warehousing, purchasing, landed costings and inventory replenishment. We were particularly pleased with the flexibility of the program. What we love about it most is that we have been able to customise Ostendo to suit all our applications. Whenever we need to create or customize any part of an Invoice, Report or Pricelist - it can be done. Our major concern before making the decision to use Ostendo was that Ostendo does not have direct support and there were a limited number of resellers in our state that support it. However, our decision was made upon numerous conversations with Pam Pitt from 2 Peas Pty Ltd and her wonderful approach towards assisting us. Her level of support, knowledge and willingness to help and assist are extraordinary. This goes beyond Ostendo. 2 Peas has assisted us on numerous occasions with MYOB issues and accounting issues. After looking at multiple software packages and working with Ostendo over time, we would certainly recommend it to all businesses. In particular, we recommend it as it allows us to run multiple business units through the one database, licensing is very reasonably priced and customisation is always achievable. I would recommend Pam and Graeme Pitt from 2 Peas Pty Ltd to anyone and everyone”. Alex Jacobs, Director of High Class Communications
To find out more please contact our Ostendo Consulting Partner...2 Peas Pty Ltd PO Box 22
Mobile Pam Pitt: +61 418 592 619
Email Pam Madytianos: pamm@twopeas.com.au Website: www.twopeas.com.au Contacts: Pam Pitt and Pam Madytianos Plastics DistributorsOstendo Software - our new Favourite Case Study:- Cutcher & Neale BSSS Team
Favorite Plastics is a privately owned family business which has been trading since 1997 servicing Australia from the Hunter Valley. Favorite Plastics manufacture, import and distribute a range of plastics bags and other synthetic products for a variety of industries and applications. Favorite Plastics were using MYOB as their accounting system with Word, Excel & Access to run the operational side of the business. With over 1,500 inventory items and an ever growing number of custom products, Managing Director Justin Yates recognised that the business needed to manage business operations more efficiently and have greater business control. “Our business philosophy is based on first class customer service and an extensive products range at competitive prices. As the business has experienced significant growth in recent years we needed a more efficient way of streamlining business processes and managing day to day operations. The key areas we were looking to address as part of the software implementation included workflow operations, managing purchases in foreign currencies, discounts and discount groups, stock replenishments and landed costs. It was also important to have a system that seamlessly integrated with our existing accounting software, MYOB. After analysing a range of products in the marketplace we decided on Ostendo for a number of reasons – it was cost effective, flexible and adaptable to our processes and future requirements. It was also important that the consultant we engaged with had extensive experience and strong product knowledge. We felt confident engaging with the team at Cutcher & Neale who have built a professional reputation from successfully servicing businesses for over 50 years. Not only were they able to provide us with expert advice on how to make Ostendo work for our business, they deliver service and support in a timely and professional manner. We can already see the ROI (Return on Investment) within the business. We would highly recommend engaging with the team at Cutcher & Neale who we have found to be highly skilled, understanding of our business needs and professional in all our dealings”. Justin Yates, Managing Director of Favorite Plastics
To find out more please contact our Ostendo Consulting Partner...Cutcher & Neale - North Sydney Office Suite 1, Level 2, Berry Square, 77 Berry Street
Phone: 1800 988 522
Email: Jeremy.Wilcox@cutcher.com.au Website: www.cutcher.com.au Contact: Michael Graham and Jeremy Wilcox Trades - Plumbing and Electrical SuppliesNova Distributors – The Pipeline has never been Better Case Study:- Cutcher & Neale BSSS Team
Trading since 1976, Nova Distributors is a privately owned Australian family business supplying the plumbing and electrical trades. Nova Distributors sell a vast array of valves, pipes, and associated fittings. Nova’s brief was to implement a business management tool that would allow increased internal efficiencies, creating a positive flow on effect to their diverse and growing customer base. With a warehouse containing over 7,000 line items there was also a requirement for the stock management processes to be more efficiently handled, leading to savings through improved inventory control. No changes or improvements to the business could be measured without relevant and accurate reporting facilities, all of which are handled through a combination of out of the box and custom written reports through Ostendo. “Our business model is motivated by superior customer service delivered through our Sales and Distribution channel. As our business expanded and the needs of our clients changed we had to adapt our systems to deliver our products and services in a more efficient and cost effective manner. In addition, any new Business Management solution had to integrate with MYOB, be flexible enough to be tailored to our specific business requirements and be scalable. After doing extensive research, we came to the conclusion that Ostendo would provide the best ‘out of the box’ solution. Like any business we also wanted a system that was cost effective and had a high degree of functionality without being too complicated for staff to use. It was important that the consultant we engaged with had extensive experience and strong product knowledge. We felt confident engaging with the team at Cutcher & Neale who have built a professional reputation from successfully servicing businesses for over 50 years. Not only were they able to provide us with expert advice on how to make Ostendo work for our business, they deliver service and support in a timely and professional manner. We can already see the ROI (Return on Investment) within the business and our accounting fees have reduced. We would highly recommend engaging with the team at Cutcher & Neale who we have found to be highly skilled, understanding of our business needs and professional in all our dealings”. Steve Liddell, Managing Director of Nova Distributors
To find out more please contact our Ostendo Consulting Partner...Cutcher & Neale North Sydney Office: Suite 1, Level 2, Berry Square, 77 Berry Street, North Sydney NSW 2060
Phone: 1800 988 522
Website: www.cutcher.com.au Contact: Michael Graham Ostendo® adds advanced inventory, job costing, manufacturing, service and distribution to your accounting system.
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