Inventory & Purchasing

• Multiple Warehouses and Locations
• Multiple Units of Measure
• Serial Number, Batch and Warranty Tracking
• Grade, Colour, Size, Revision, Expiry Date
• Barcodes, Barcode Labels and Inventory Labels
• Stock Takes and Location Transfers

• Allows for Negative Stock
• Complementary Add-On Sales
• Sales and Purchase Order Matrices with 2 or 3 Dimensions per Style eg Apparel
• Pricing Levels, Quantity Breaks and Discounts
• Alternate Item with Cross Reference Supplier Code and Manufacturer’s Code
• Inventory Forecasting and Replenishment
• Purchase Budgets
• Purchase directly for Jobs, Assemblies, Sales Orders or Stock
• Use unlimited Supplier Catalogues and Price Lists
• Web Based Supplier Management Console
• Equipment Hire and Rentals
• Landed Costing for Imports
• Multi Currency and Multi Tax Rates
• 50 character item codes and 100 character product descriptions
• 66,0000 character stock item notes field
• Image and document attachments

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MRP & Inventory Replenishment

• Single Level Replenishment option with Item Code/Category selection
• Full Multi-level MRP
• Include/Exclude Forecasting
• Include/Exclude selected Warehouses
• User-defined Replenishment Horizon
• Supply Order Expediting
• Suggested Order generation showing detailed evaluation
• Amend Suggested Orders
• Combine with Source-On-Demand requirements
• Convert to Assembly or Purchase Orders
• Inventory Re-Stock facilities

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CRM, Call Centre & Quoting

• Operations Centre Show and Tell Screen for Customer’s/Supplier’s activities 
• Call Centre Ticketing with Business Process and Escalation Procedures to meet SLAs
• Web Based Form for Call Ticket Creation and Tracking
• Phone System Integration for Call Centre Calls
• Tracks Quotes, Jobs, Orders, Invoices Payments and Deposits
• Activity Log for Emails, Calls, Meetings
• Integrated Call Centre Management for Date and Time Stamped Calls
• Complete Call and Quote History
• Expiry Date for Quotes
• Convert Quotes to Sales Orders or Change to Lost Status with a Reason
• Opportunity and Pipeline Management
• Marketing and Promotional Campaigns
• Business Knowledge Base with FAQs

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Sales & Service

• DRP Distribution Requirements Planning System
• Sales Orders with complete Picking, Packing and Shipping Process
• Consolidate Invoices for Jobs, Sales Deliveries and Recurring Invoices
• Customer Statements by Company Site, Branch or Head Office
• Sales Kitsets, Configured Items, Alternate Items and Add-on Sales
• Sales Order Matrix with 2 or 3 Dimensions per Style eg Apparel
• Extensive Order Pricing Matrix and Discount Matrix
• Speed Order Entry Screens defined by User
• Sales Order Touch Screens and Remote Tablet Users
• Web Based Order Entry and Management Console for Customers and Sales Reps
• Creates Customer Service Asset after Selling Product or Service
• Original and Extended Warranty Tracking
• Service Level Agreements
• Service Reminder Letters or Emails

• Automatically Schedules Preventive Maintenance and Creates Service Jobs
• Email Services including Spreadsheets for Remote Data Collection
• Mobile Meter Readings
• Complete Sales and Service History
• Sales Budget
• Telesales
• Rentals and Hire
• Multi Currency and Multi Tax Rates

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Point of Sale (POS)

• POS Orders, Quotes and Invoices
• POS Touch Screens
• Multi Terminal
• Multi Branch
• Location Transfer
• Counter Sales
• Workshop Orders
• Lay-bys
• Back Office
• Cash Drops, Office Drops and Expenses
• POS End of Day Cash Up
• SKU Barcodes
• Scanning Mode enabled
• Supplier Catalogues

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Job Costing & Projects

• Simple to Complex Job Estimating
• Real Time Work In Progress at all Levels with Job Budgets up to 36 Months
• Job Order Touch Screens and Remote Tablet Users 
• After Job Costing and Actual Job Profit Reporting
• Use Planned Costs based on Progress Claim Percentage to Project Job Profitability
• Budgeted, Actual and Projected Costs
• Progress Claims and Retentions Tracking

• Consolidated Invoicing by Project
• Use Standard, Average, Actual, Last, Buy Price or Calculated Costing Methods

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Labour, Timesheets & Job Tracking

• Timesheets, Job Sheets and Job Lists
• Job Order Touch Screens, Mobile Timesheets and Remote Tablet Users
• Email Services including Spreadsheets for Remote Data Collection
• Graphical Web Dashboards for Employees and Web Based Online Inquiry Screens
• Planned, Actual and Projected Labour Time remaining by Task, Job or Project
• Varying Employee Direct Costs can be linked to One Labour Code
• Varying Customer Labour Charge Out Rates
• Graphical Resource Job Scheduling Calendar and Graphical Plant Views
• Constraint/Bottleneck Resource Scheduling for Assemblies and Jobs
• Business Work Time Profile

• Labour Capacity Views
• Data Collection (Custom Data Screens)

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Manufacturing, Engineering & Assembly

• Choose the level of Simplicity or Complexity
• Assembly Order Touch Screens for Shop Floor Data Collection
• Make to Order and Make to Stock
• Assembly Orders with or without Details
• Bills of Material and Recipes unlimited Levels Deep
• Includes Setup, Scrap Percentage, Resources
• Where Used Enquiry for Bills of Material

• Mass Replacement/Substitution Utility
• Co-Products and By-Products
• Phantom Assemblies
• Cost Roll Ups
• Routings
• Work in Progress
• Quality Assurance
• Health and Safety

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Configured Custom Products & Services

• Configured Products and Services
• Question and Answer Interface to Design Cost and Price Customised Items
• Creates and Stores Unique Design, Cost and Price at Quote and Sales Order Entry
• Define your Rules and Pricing Structure
• Uses Scripting for Dimensional Rules based Configurations
• Features and Options
• Converts to a Regular Service Asset

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Features & Options

• Features and Options is a new style of Custom Products.
• The 3 styles of configured Custom Products are ‘Rules’, ‘Manual’ or ‘Features & Options’.
• In essence Features & Options sits in between the ‘Rules’ style and the ‘Manual’ style of configured products.
• To understand the differences between these 3 different styles please select More Information below:

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Quality Control

• Quality Assurance is an integral part of all business processes
• Quality Control Procedures begin with Raw Materials, Work in Progress (WIP) and extend right through to Finished Goods and after sale services.
• Visibility of items awaiting inspection is maintained at all times. Item Progression can only be achieved when the inspection details have been fully satisfied.
• A complete history of inspection and re-inspection results is maintained for later evaluation.
• Specific QC inspection funtionality will be released later this year in a quarterly Ostendo update.

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Reporting & Technical Utilities

• Graphical Process Workflows
• Graphical Web Dashboards
• Web Services, Email Services, Mobile Access and Tablet Remote Users
• Customised Data Entry Screens with Remote Synchronisation
• EDI and eCommerce
• Alerts, Reminders and Daily KPIs and Key Business Statistics
• Inquiry Screens, Statistics, Analysis, Pivot and Chart Views for all History
• Report Writer and Advanced Scripting Engine
• Ostendo Script Scheduler and Queue Services
• Modifiable Windows Graphical User Interface
• Drag and Drop Items in Frequently Used Screens
• Document and Image Management
• Spreadsheet with SQL Query Tool
• Data Import and Export
• Microsoft Windows Operating System
• Client Server,  Terminal Services and Workgroup Networks
• Cloud Server for Hosted Services
• SQL Relational Database - Firebird
• Ostendo Database Utility (Backup, Restore and Validation)
• Extensive HELP Menu and System Short Cut Keys
• User Defined Security and User Groups
• Multi User (1 to 100+) and Multi Company Ready
• Multi Currency for Sales, Purchasing and Landed Costing
• Third Party Software Integration

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Financial Software Integration

• Cloud or On Premise Integration
• Ostendo Accounting Software Interfaces include:
  MYOB
  Reckon
  QuickBooks
  Sage Pastel
  MoneyWorks
  Xero

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